COVID-19 COMMUNICATIONS INFORMATION
AS AN ESSENTIAL CRITICAL INFRASTRUCTURE BUSINESS, IP ACCESS REMAINS OPEN AND OPERATIONAL TO ASSIST OUR GOVERNMENT AND ENTERPRISE CLIENTS – 24/7/365. ALL MEANS OF COMMUNICATIONS ARE OPERATIONAL. SHOULD THERE BE A CHANGE THIS PAGE WILL BE UPDATED.
As COVID-19 response begins to increase, we will begin to see a surge in first responder communication systems and services. Effective communications between local, state and federal agencies will be key to successful mitigation, response and recovery activities during the pandemic. IP Access has put together a Public Safety Communications COVID-19 Checklist with guidance and recommendations to help navigate through the next few days and weeks.
If you have a communications plan, great. Review the plan and make sure it’s up-to-date. We can help you with training, making sure your equipment is up-to-date, and conducting preemptive maintenance.
If you don’t have a communications plan, now is the time to make one. You may want to start by: Making a list of everyone you will need to communicate with, the ways you can communicate, and what equipment you need in order to successfully implement your plan.
Questions to be asked while reviewing and/or making your communications plan:
For Phase 1: Immediate Response
- When do we begin Phase 1? This will vary by organization (first responders, for instance, answer “immediately,” while others may have their timeline influenced by evacuation orders and organizational requirements).
- How many users do we need to support in our Phase 1 response?
- What do these users absolutely need in order to assure their safety and ability to carry out the mission?
- How much capability will these users have to bring the required communications equipment? (This determines what needs to be staged locally, in advance, vs. what can be physically brought in after the disaster).
For Phase 2: Continued Emergency Operations
- When do we expect to begin Phase 2?
- What resources will we be able to physically access or relocate during Phase 2?
- How many users will we need to support, and what do they need to do? (Answer this question very carefully – most initial requests we see fall more into the “wish list” category than a well thought out list of critical requirements. Remember, this is not the time for streaming movies and transferring enormous files.)
- How long do we anticipate having such a requirement? (In answering this question, it is extremely important to consider the geographical areas in question. If the area has a history of slow restoration of electric power or prolonged outages of cellular or other terrestrial infrastructure, that needs to be considered.)
CHECK AND TEST YOUR EQUIPMENT
One common and easily avoidable problem we see in almost every emergency is failed or out-of-date equipment that hasn’t been tested or deployed recently. It’s crucial to regularly inspect and test equipment that may be relied upon in an emergency. Just as you would take inventory of first aid kits and other supplies, emergency communications equipment needs to be tested regularly to identify any potential issues before there’s a crisis. We suggest that organizations thoroughly test their systems at least once per quarter, preferably much more often.
- Do you have an emergency comms solution you can deploy at a moment’s notice?
- Is this system able to get everywhere you need it to?
- Has the system been online and tested recently?
- Do you have trained technicians who know how to operate and do basic troubleshooting?
- Is your contracted bandwidth enough to cover your operation needs?
HOW IP ACCESS CAN HELP
- Equipment kits staged and ready for immediate delivery/deployment
- Technicians on call ready to install/deploy equipment
- Coordination of testing of all of your equipment to make sure it is ready to deploy
- (Don’t forget hurricane season is right around the corner and we need to be prepared for that as well)
All components of the IP Access network are operating normally at this time and full redundancy is in place, as always. We have suspended all non-critical maintenance activities to minimize the potential for service disruptions during this time. We still have equipment kits staged and ready for immediate deployment. Please contact us if there is anything we can do to assist your organization.
REQUEST RESOURCES THROUGH IP ACCESS
IP Access has staged mobile equipment ready for immediate shipping and delivery in less than 48 hours. We are also in contact with our business partners for access to additional equipment. For more information, contact us at email@example.com or call us at 949-655-1000
FOR OUR PARTNERS AND CUSTOMERS
With our core focus being on public safety and emergency management, we wanted to take a moment to update you on our status in the wake of the COVID-19 pandemic.
Over the past several years, IP Access has embraced a transition to a truly distributed company. Every role in our organization can be carried out away from our headquarters location in Orange County, California. With key team members in 6 states spanning 4 time zones, we are already set up for remote work and collaboration with our team regardless of our locations. In short, although the world around us has been disrupted in a number of ways by this pandemic, our day to day operations will continue as usual and we will continue to be available to assist you with any requirements you may have.
Although our 24×7 Network Operations Center continues to operate normally and is expected to continue to do so, our remote technical team members also have the ability to answer calls and respond to technical issues from home in the event that it becomes necessary.
Please reach out if there is anything we can do to assist you or your organization. We have equipment staged nationwide to support rapid deployment requirements.