First Responders need access to every possible network — be it cellular or satellite — and they need it secure, reliable and supported by a 24/7/365 Network Operations Center (NOC) who’s ready and able to support these responders in the field.
Communications during a disaster are different from providing enterprise service during blue sky situations — which is why we created First Responder Net.
First Responder Net is the network of all available networks. We have spent 20 years shoulder-to-shoulder with our agencies developing our techniques and fine-tuning our solutions to provide the best coverage and reliability.
No matter the situation, we’ve got you covered.
First Responder Net is the integration of all available cellular (Verizon, T-Mobile, AT&T, and FirstNet) and satellite networks – including those in GEO, MEO, and LEO orbit – optimized specifically for public safety and first responder customers that allows for resilient comms-on-the-move and comms-on-the-pause.
With First Responder Net, agencies can pool resources allowing for interoperability of communications and access to off-grid communications solutions via satellite. Agencies are provided with valuable real-time information, equipment readiness reports, and access to our 24/7/365 Public Safety Network Operations Center equipped with the knowledge and legacy of supporting public safety professionals for over 20 years.
Advantages of First Responder Net include:
First Responder Net allows agencies to pool resources to create Mutual Aid Bubbles, allowing for interoperability of communications as well as efficient budget usage.
First Responder Net maintains critical communications off the public Internet during situations where the Internet becomes unusable. By connecting agencies within the First Responder Net via satellite, we keep you connected via the RedPhone, MutuaLink and other LMR and Radio over IP (ROIP) applications even if the Internet as a whole is down.
BlueVIEW is the proprietary customer portal from IP Access allowing customers visibility into their satellite network assets, performance, location, and bandwidth usage. Customers have the ability to set notification and alerts, track location, run reports, and even request new services.
Training, readiness and documentation are essential pillars. Instead of participating in trade shows and selling events, First Responder Net attends exercises with our agencies to truly understand real-world field requirements and provide onsite training.
Our dedication to First Responders and developing the First Responder Net services and products is to ensure that our agencies buying decisions are sound and upgradable as technology continues to evolve. We understand the budget constraints of our customers and continue to invest in R&D and testing in our lab to ensure the best bang for your buck.
Support centers are not all alike. First Responder Net has been supporting public safety agencies for over 20 years. Our NOC technicians have the authority to make any changes needed to restore the service and they understand the life and death nature of the person on the other end of the line. We pride ourselves and have received hundreds of compliments by how quickly we respond to our agency’s challenges.
As of today, nearly 1,000 agencies have made the seamless transition to First Responder Net — as it is an extension of IP Access’ SELECT Network blended with Kymeta’s newly optimized public safety satellite network for their flat panel antennas. These members are tied to a powerful network allowing them to identify their mutual aid partners and communicate and collaborate to bring relief as early as possible.